Telstra / BigPond bill, refund and suspension emails
Two waves aimed at Telstra customers in Australia: fake bills and a "you paid twice, claim your refund of $202.42" email (2016), then a BigPond "your service could be suspended, update your billing information" email (2017). Both lead to a copy of the My Account page that collects logins and card details.
- Impersonates
- Telstra (BigPond)
- Arrives by
- First seen
- 2016-12
- Last seen
- 2017-04
- Specimens
- 2
- Updated
- 2026-09-02
Right now the version you most likely received
How to recognise it
- A refund or a suspension out of the blue, with a link
- The linked "My Account" page is not on telstra.com
- Generic "Dear BigPond Customer" greeting
What to do
- Do not use the link; open telstra.com yourself and check your bill there
- Report the email to Telstra through their scams page
- Delete it
Already called, clicked or paid? what to do in the next hour
- Entered a password? Change it now, and everywhere else you used the same one
- Entered card details? Call your bank, ask them to block the card and reissue
- Entered a one-time code? Sign in to the real service now and check for changes to email, phone and payment settings
How it changed
2016 → 2017 · newest firstFamily created
Grew out of two guides (2016, 2017), both online unchanged. BigPond as a brand is gone; the Telstra skin recurs.
Specimen №2: BigPond "service could be suspended"
The suspension email quoted above, sent from a spoofed bigpondservice@bigpond.com.
Dear BigPond Customer,
Telstra BigPond is sending this e-mail to inform you that our service to you could be suspended. This might be due to one of the following reasons: 1. You have changed your billing address. 2. You have submitted incorrect information during the payment process of your bill. 3. Your credit/debit card has expired. 4. You have not updated your BigPond profile.
To ensure that your service will not be interrupted, we request confirmation and update of your billing information now by clicking the following link: [rogue URL].
- 1 The display address imitates bigpond.com; the real sender is elsewhere
- 2 Four generic "reasons" instead of one fact about your account
- 3 The only action is a link to "update billing information"
Specimen №1: Telstra refund of $202.42
Fake bills and a double-payment refund of $202.42 leading to a copied My Account page.
Same trick, other brands
- Afterpay scam emails: account limited, someone else's phoneactive · 2026-09
- Canada Revenue Agency refund and e-Transfer scamsarchived · 2026-09
Indicators · 1
- bigpondservice@bigpond.com (spoofed)sender · 2017-04
Indicators change weekly; an empty list never means an email is safe. Defanged: replace [.] with a dot.
In other streams
Registry data
- Machine-readable
/scams/telstra-bigpond-account-suspension.json- Timeline feed
/scams/telstra-bigpond-account-suspension/feed.xml- Sources
- 3 · 1 change logged
- Licence
- CC BY 4.0 · attribution required
- Created / updated
- 2026-09-02 / 2026-09-02